These viral faux pas are every social media manager’s nightmare, but they’re not fatal. Brands survive these embarrassments daily.
Strategies to recover your rep vary. First and foremost is being honest and admitting a mistake (as Penn State eventually did, humorously). If an apology is warranted, make one quickly and contritely. People are forgiving — and most of all, they tend to have a short memory when it comes to flubs.
– Dan Stefano, The Pittsburgh 100