It’s too easy for organizational leaders to focus on their computer, inbox or calendar. An effective leader must leave this comfortable confine and walk directly into uncomfortable situations.
Recently, I engaged employees unhappy with one of my decisions. “There are no emotionally neutral leadership decisions,” I confided. “If the decisions were easy, they’d have been made well before they arrived at my desk. By their very nature, half the employees will not favor my decisions because they disrupt their normal workflow and comfort zone. People will react emotionally.”
The best leaders are tried, refined – and eventually rewarded – facing the fire.
– Jeff Arnold, President, RightSure